Privacy Policy win22

1. Information We Collect

When you register and use win22's services, we collect several categories of personal information to ensure a smooth, secure user experience that complies with our international licensing requirements.

Information collected directly from you during registration and use of the platform includes the following:

• Personal identification — full name, date of birth, MyKad number or valid identity document, nationality
• Contact information — email address, mobile phone number, mailing address
• Account information — username, hashed password, login history and account activity
• Financial information — payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, ETH), deposit and withdrawal records
• Technical information — IP address, browser type, operating system, device data and session logs
• Gaming information — betting history, game preferences, activity statistics within the platform

2. Purpose of Use

The personal information we collect is used solely for platform operation, legal compliance and service quality improvement. win22 does not use your information for any other purpose without prior notice.

• Identity verification and account registration — ensuring players are aged 21 and above and are eligible to use the platform
• Financial transaction processing — verifying deposits, processing withdrawals and managing payment records
• Security and fraud prevention — detecting suspicious activity, preventing account misuse and protecting player funds
• Licensing compliance — meeting reporting obligations to our international licensing body
• Customer support — enabling our 24/7 support team to provide effective assistance via live chat and email
• Service communications — sending account notifications, transaction confirmations and important policy updates
• Platform improvement — analysing usage patterns to enhance user experience and technical performance

3. Sharing Information with Third Parties

win22 takes a strict approach to sharing personal information. We do not disclose your data to external parties except in the circumstances stated below, and only to the extent necessary.

• Payment service providers — information required to process transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost and ShopeePay is shared only with the relevant providers
• Game software developers — certain game session data may be shared with game platform providers for technical and audit purposes
• Licensing bodies and law enforcement — win22 will disclose information when required by a court order, warrant or lawful request from authorities
• Technology service providers — hosting, cybersecurity and analytics providers bound by strict confidentiality agreements

All third parties we work with are bound by data protection obligations equivalent to the standards we apply. win22 does not sell or permit the use of your data for advertising purposes by external parties.

4. Data Security and Protection

win22 continuously invests in security infrastructure to ensure your personal and financial information remains protected at all times. The following technical and organisational measures are in place:

• Data transmission encryption — all communication between your browser and win22's servers is encrypted using TLS protocol with 256-bit keys
• Password storage — your password is never stored in its original form; it is processed through a secure cryptographic hashing algorithm
• Internal access controls — only specifically authorised win22 staff may access players' personal data, and only to the extent required for their duties
• Continuous security monitoring — intrusion detection systems monitor unusual activity at all times
• Regular security audits — vulnerability assessments and penetration tests are conducted periodically by independent parties
• Secure data backups — backups are stored at separate locations and are fully encrypted

5. Cookies and Tracking Technologies

The win22 website uses cookies and similar tracking technologies to improve the user experience and ensure platform functions operate correctly.

The cookies we use cover several main categories:

• Session cookies — required to maintain your login status during an active session; they are automatically deleted when you close your browser
• Preference cookies — store your language settings, display layout and platform preferences for a more convenient experience
• Analytics cookies — help us understand how users interact with the platform for improvement purposes
• Security cookies — used to detect suspicious login activity and protect your account

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the win22 platform.

6. Your Rights as a User

win22 recognises and respects your rights as the owner of your own personal data. You have the following rights, which can be exercised at any time:

• Right of access — you may request a copy of the personal information we hold about you
• Right of rectification — you have the right to request correction of information that is inaccurate or incomplete
• Right to erasure — in certain circumstances, you may request the deletion of your data, subject to legal and licensing requirements
• Right to restriction of processing — you may request that we limit how we use your data in certain circumstances
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability — you may request a copy of your data in a reusable format

To exercise any of these rights, contact the win22 customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Transfer and Storage

As a platform operating under an international licence, your data may be stored or processed on servers located outside Malaysia. win22 ensures that any international data transfers are carried out with appropriate safeguards.

Your personal information is retained for as long as necessary to:

• Maintain the service relationship with you as an active player
• Meet legal obligations and licensing requirements relating to transaction records
• Resolve any outstanding disputes or issues
• Enforce the terms of our service agreement

Once these purposes are no longer relevant and there is no legal obligation requiring continued retention, your data will be securely deleted or anonymised.

8. Privacy Policy Changes and Updates

win22 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technology developments. Any significant changes will be communicated to you via:

• A notice on the win22 homepage or within the platform
• Email to the address registered to your account
• A notification message when you log in to your account

Continued use of the win22 platform after any changes to this Privacy Policy is considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you do not agree with any changes to this Privacy Policy, you have the right to stop using the platform and request account closure by contacting our support team.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the win22 team is ready to assist.

You can reach us through the following channels:

• 24/7 Live Chat — immediate support in Malay and English via the live chat widget on the win22 platform
• Email — send detailed enquiries to [email protected]

We are committed to investigating and responding to every privacy-related complaint seriously and within a reasonable timeframe. Your satisfaction and trust are a priority for win22.